Cassie Mittal, the Customer Success Manager at Identified Technologies, sat down with me to speak candidly about her role, the customer success journey at a drone mapping company, and her opinions on all of it. After spending her entire career working with customers, she discloses everything you need to know about the relationship you need to have with a drone mapping provider ...

Is your company debating between building an in-house drone solution or subscribing to a commercial drone solution? If so, there are several items to think about, most of which come back to the question of if it is worth it to retain all ownership, power, and accountability, or to have a commercial drone solution help shoulder some responsibility and provide expert knowledge and software....